Cancellation, Return, and Refund Policy

At Vitavista, we strive to ensure our customers are completely satisfied with our products. We’re happy to issue a refund or replacement under the conditions outlined below:

Refund Policy

You are eligible for a full refund if:

• You received a defective or damaged product
• The ordered product(s) was lost or damaged during transit
• The product(s) you received is past its expiry date

Note: Products, once shipped, cannot be returned or exchanged unless they meet the conditions above.

Refund Method & Timeline

• Refunds are processed according to your original payment method.
• For payments via Credit/Debit Card or Net Banking, please allow 7 to 10 working days for the credit to reflect in your account.
• Processing time may vary based on your bank’s policies, and delays are beyond our control.

How to Request a Refund

To request a refund:

• Email us your order details and the reason for the refund at Solargroup @mail.ru
• You may also reach us via our Customer Support Helpline at 8(495) 226 5575

Your feedback is valuable and helps us improve our service quality.

Return Policy

If you receive:

• An incomplete order
• An incorrect product
• A damaged item

Please contact Vitavista Customer Support within 10 working days of receiving your order for a quick resolution.

We will not be liable for delivery-related issues reported after 10 working days of product receipt.

Return Policy Exceptions

Certain products may not be eligible for return or refund. These products will be marked on their respective pages with a note such as:

“This item cannot be returned or exchanged.”