Privacy Policy

Commitment to Confidentiality

At VITAVISTA (referred to as "vitavista.com," "Website," or "We"), we are fully committed to safeguarding your privacy and ensuring the security of any personal data you share with us ("Customer"). Protecting the confidentiality of our customers is our highest priority. We strictly comply with Russia's data protection laws, and this Privacy Policy is per Federal Law on Personal Data (No. 152-FZ), enacted in 2006.

Scope of this Privacy Policy

This policy outlines the types of personal information we collect when you visit our Website and explains how we safeguard and use this data. Rest assured that Vitavista handles all personal information responsibly, ensuring it is used only in compliance with this policy. We uphold the highest standards of website privacy, allowing our customers to browse and make transactions on our platform with confidence. All information you share with Vitavista is governed by our Privacy Policy.

Your Consent

By accessing this Website and submitting any information to Vitavista, or by using the products and services offered on our platform, you acknowledge and agree to the terms outlined in this Privacy Policy. We encourage you to read the entire policy carefully before using the Vitavista Website.

• • Communication & Notifications

  To provide you with seamless service, we may send you routine communications, including order confirmations, transaction updates, and other administrative messages via email, notifications on our Website, or other available channels such as SMS or messaging apps. While email remains our primary mode of communication, you also consent to receiving calls related to your orders or service requests on Vitavista.

  If you subscribe to our e-newsletters, you may receive periodic updates about new products, special offers, and other relevant information that may interest you. If you prefer not to receive promotional emails, you have the option to unsubscribe at any time by following the instructions included in the e-newsletter.

• • Ensuring Accurate Information

  To ensure smooth communication and a seamless shopping experience, you must provide accurate and up-to-date personal information. Incorrect details may affect our ability to assist you effectively, and we are not responsible for any issues arising from inaccurate information.

  In the future, Vitavista may request additional optional details to further personalize your experience and enhance the services we offer.

Information We Collect

We do not automatically collect personally identifiable information unless you choose to provide it. However, you may voluntarily share personal and demographic details—such as your name, gender, age, address, phone number, email, and medical prescriptions—through the following means:

• New Customers: When you register for an account, place an order, or upload a medical prescription on Vitavista.
• Existing Customers: When you update your profile on our Website.
• Newsletter Subscriptions: When you sign up for our e-newsletters.

Technical & Browsing Data

During your visit to our Website, we may automatically collect certain technical details about your device, including:

• IP address
• Operating system
• Time zone
• Browser type and plug-in details

Additionally, we may gather insights about your browsing behavior, such as:

• Pages viewed
• Referring or exit web addresses
• Time spent on specific pages
• Download errors
• Page response times

This information helps us analyze customer preferences and trends, allowing us to enhance our services and improve your overall experience.

How We Use Your Information

We collect and retain your personal information only to the extent necessary to fulfill our services efficiently. Any information you provide or that we collect will be used exclusively for the following purposes:

• Fulfilling Your Requests: Processing your orders and delivering the products and services you requested.
• Enhancing User Experience: Improving our Website’s functionality and personalizing your future shopping experience.
• Optimizing Website Performance: Ensuring our Website content is displayed in the most effective and user-friendly manner.
• Service Notifications: Informing you about updates, modifications, or changes to our services.
• Security & Fraud Prevention: Verifying your identity and implementing security measures to prevent fraudulent activities.

Sharing Your Information

We do not sell, rent, or exchange any personally identifiable information you provide on our Website with third parties for commercial purposes. However, we collaborate with trusted online payment service providers to facilitate secure payment processing and authorization (such as net banking and credit/debit card transactions). By using Vitavista services, you consent to the collection and transfer of your information to these payment service partners and third-party service providers.

As our business grows, we may acquire or merge with other companies, or our assets may be transferred as part of a business transaction. In such cases, customer information may be included as a transferred asset. If Vitavista or a significant portion of its assets is acquired by a third party, your information may be transferred to the acquiring entity. However, we will strive to ensure that the new owner adheres to the terms of this Privacy Policy. You acknowledge that such transfers may occur and that the acquirer may continue to process your information as outlined in this policy.

Who Has Access to Your Information

Your personally identifiable information is accessible only to authorized Vitavista employees who require it to fulfill your requests. Access is granted strictly on a need-to-know basis, and all designated employees are bound by strict confidentiality obligations to protect your privacy.

How We Use Cookies

Cookies are small data files stored on your device by a website to enhance your browsing experience. These cookies do not collect sensitive personal information. At Vitavista, we use cookies to:

• Analyze website traffic and understand user preferences.
• Save your settings for a more seamless future experience.
• Personalize content based on your interests for a tailored browsing experience.

You can choose to either accept or decline cookies. However, please note that disabling cookies may limit certain features and functionalities of our website.

Security Policy

At Vitavista, we prioritize the security of your personal information. We implement strict safeguards to protect your data from unauthorized access, misuse, disclosure, or modification.

To ensure your information remains secure, we use industry-standard security measures, including:

• 256-bit Secure Sockets Layer (SSL) encryption to protect any data you submit.
• Secure servers that store your personally identifiable information in a protected environment.

While we take all necessary precautions to safeguard your data, no system can guarantee absolute security. However, we remain committed to continuously enhancing our security measures to protect your privacy.

Maintaining the Confidentiality of Your Prescription

We recognize the sensitive and confidential nature of the prescriptions you share with us for processing your medication orders. At Vitavista, we handle your prescriptions with the utmost care and treat them as protected information, ensuring they remain secure and private at all times.

Changes to Our Privacy Policy

We may update this Privacy Policy periodically to reflect any changes in our practices. We advise reviewing this page regularly to remain informed. While we will make our best efforts to notify you of significant updates via email, website notifications, or account messages, it is your responsibility to check this policy periodically. Your continued use of Vitavista will be considered as acceptance of any modifications.